Fast, Easy Returns Process

Free, easy returns on millions of items at over 18,000 drop-off locations.

You may return most new, unopened items sold and fulfilled by Paradigmenergyz within 30 days of delivery for a full refund. Learn more about Paradigmenergyz Return Policy.

START A RETURN IN YOUR ORDERS

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Gift Returns

Start a gift return by using the order number e.g. 123-1234567-1234567 How do I find this? 

Frequently Asked Questions

What can I return?

You may return most new, unopened items sold and fulfilled by Paradigmenergyz within 30 days of delivery for a full refund.

Learn more about Return policy.

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded within 7 days after we receive and process your return.

Learn more about Return Estimates

Does Paradigmenergyz offer replacements and exchanges?

Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.

Learn more about Replacement Policy

For detailed information on return policy see Returns & Refunds

Did you know…

Can’t return an item? Sell or Trade-In the item

Sell your item for cash to other Paradigmenergyz customers (no listing fees for individual seller, set your own price, pay only when your item sells)

Sell your stuff!

Trade-in your item for an Paradigmenergyz Gift Card (get an offer immediately, ship your item for free, get an Paradigmenergyz Gift Card).

Trade in your stuff!

Standard Return Window

Most items sold and fulfilled by Paradigmenergyz can be returned within 30 days of delivery for a full refund, provided they are in new and unused condition.

🚚 Free Returns

Many items are eligible for free returns. When this option is available, Paradigmenergyz provides a prepaid return shipping label.

🛍️ Non-Returnable Items

Certain products cannot be returned, including:

• Downloadable software
• Gift cards
• Some health and personal care items
• Hazardous materials

🛒 Third-Party Sellers

Items sold by third-party sellers on Paradigmenergyz Marketplace may have different return policies. It’s essential to review the seller’s return policy before making a purchase.

💳 Refund Process

Refunds are typically processed within 3–5 business days after Paradigmenergyz receives the returned item. The refund is issued to the original payment method.

🎁 Holiday Return Policy

For the 2024 holiday season, most items purchased between November 1 and December 31, 2024, can be returned until January 31, 2025. However, Apple products purchased during this period are returnable only until January 15, 2025.