Return Policy
Return Policy
At Paradigm Energyz, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you may return eligible items within 30 days of delivery for a refund or exchange.
1. Eligibility for Returns
To qualify for a return:
The item must be unused, in its original condition, and in the original packaging.
Return must be initiated within 30 days of the delivery date.
Proof of purchase (order number or receipt) is required.
Certain products (e.g., clearance items, digital products, or opened consumables) may be non-returnable. These exclusions will be clearly marked on the product page.
2. How to Initiate a Return
To start the return process:
Email us at info@paradigmenergyz.com with your order number and reason for return.
We will provide you with return instructions and, if applicable, a return shipping label.
Carefully package the item and send it to the return address provided.
3. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
If we provide a prepaid label, the return shipping fee may be deducted from your refund.
4. Refunds
Once we receive and inspect the returned item:
We will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable, unless the return is due to our error.
5. Exchanges
If you would like to exchange an item, please contact us at info@paradigmenergyz.com. We’ll process the exchange once the original item is returned and inspected.
6. Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. Include photos of the item and packaging so we can quickly resolve the issue.
7. Questions?
For any questions or concerns regarding returns, contact us at:
Email: info@paradigmenergyz.com
Website: https://paradigmenergyz.com